If someone were to ask me if I would recommend a HP computer to them, I would say "RUN!!! Don't look back. Don't get an HP! Especially a Compaq Presario PC." Why? Well, this week has been a joyride to say it in nice terms. The display driver crashed. I had it reinstalled. Twice. Brought it home. Two days later, it will not even recognize that there is even a disc in the drive.

So I call the 1-800 #. Of course I get some worker in India that I can barely understand. This is 2:30 yesterday. At 5:30 we have ran every test they can, my computer wouldn't let them take over control, I had taken apart the tower to unplug/replug wires, and had to do the whole recovery program thing (which resulted in lost emails, and general aggravation) and then I am told what I said at 2:30..."The cd drive is not working at all". Well, DUH! Isn't that what I said 3 HOURS AGO! She then tells me to IMMEDIATELY call back and ask to speak with a supervisor so that they can order a new drive. I do.

This is 5:45. I get a new rep. I tell him my ticket #. He pulls up the info, goes through his spill, and I ask to speak to a supervisor. He asks me to wait "a moment" so he can document the case. 6:15 I am told that the supervisor will call me back WITHIN 30 minutes. I was not suppose to call back. I said, well the ladie told me to immediatley call back. Nope. Wrong information. She is in a different area (meaning---she is in another area of India). Remember that during all this, the kids are starving, I haven't been able to even think of cooking. So I send Donnie to Acme to do something I hate...pick up microwavable dinners. YUCK! But in a pinch it works!

Now it is 7:30. I still haven't heard from a supervisor. So I call back. I am not nice at this point. I give my ticket # to the next out-sourced worker. Then he says "Please, wait a moment while I document your case." I went off. Seriously, the poor guy didn't know what was coming. I informed him (not nicely) "that the problem had been documented several times over, I was told to wait for a phone call from the supervisor that I never received, and if he didn't IMMEDIATELY put his supervisor on the line, I would find another # to call, and then maybe I would get some answers as to why I have a computer that has crashed 6 times in 9 months." I finally got a supervisor. Amen Hallelujiah!

I am now informed by the supervisor that the call was scheduled for 30 minutes from then. WTF?! Why the hell would I be waiting on a call from HP at 8 pm?! Especially when this crap was started at 2:30!!!! End results of the HP nightmare, someone will be here between 8-12 Wed. (yeah, the day we leave to go out of town for Thanksgiving) to install the new drive that fingers crossed will have arrived at my house by then. Wonderful right?!